GTC of the Astor Suites B&B in Selva Gardena

General terms and conditions for a trouble-free and uncomplicated stay at our B&B in the centre of Selva di Val Gardena

Offer

The hotel offer may be subject to changes due to new legal requirements.

Prices

Price in Euro per person including breakfast. Depending on period and duration, the rates are per day or as package for more nights.
Local tourist tax will be added.
Meals not consumed during the stay will not be subtracted from the bill. This includes also those of the arrival day.

Reduction for the 3rd and 4th bed

70% from 0 - 2,99 years
50% from 3 - 5,99 years
40% from 6 - 11,99 years
30% from 12 years

Single room

Single occupancy supplement for Alpin Suite Dolomites +50%

Not included

Ski rental and mountain bike as well as mountain gear hire. Available with price discount from our local partners (names & links are listed in our offers/letters and in our website)
Covered garage in opposite of our hotel for € 10/night. The parking place at the hotel is included

Ski equipment deposit

The use of the deposit is free of charge. We are not responsible and insured for any equipment left in the deposit. The room is locked with code.

Bike/Hike Storeroom

The use of the deposit is free of charge. We are not liable and not insured for any equipment left in the deposit. The room is locked with a code.
You are welcome to leave your bike on the balcony in your room. Please note that ruined furniture, floors, carpets, towels etc. will be charged.

Animals

Pets are only possible on request (30,00 € per day without meals). Out of respect for other guests, four-legged friends are not allowed to enter the breakfast room and relax/sauna area. Thank you for your understanding.

Arrival and departure

We kindly request that our guests advise us of their intention to arrive after 7 PM or after the closure of reception 8 PM.

Early Check-in & Late Check-out

Available only upon request:

Early check-in to use the room from the morning of arrival (from 07:30),
Late check-out: departure in the afternoon or evening.

Unless otherwise agreed in writing, we charge the ½ room daily rate. There is no shower facility for those who want to ski/bike/hike on the day of departure.
It’s possible to change oneself and store the luggage in the ski/bike deposit (door locked with a code). There is however no possibility to have a shower.

Rooms and suites

Rooms will be made available from 3 PM on the day of arrival, and on the day of departure rooms and car-parking spaces should be vacated by 10 AM.
All rooms have a bath (some suites) or shower, bidet and WC, hairdryer, balcony, telephone, SAT-TV with radio, Wi-Fi and safe.

Photos rooms and suites

The photos shown of the different types of rooms are not binding. Within the same category there may be differences in location, panorama, size, layout, floor and furnishings.

Booking

We consider a booking to be definitive only when it is confirmed in writing and accompanied by a deposit of 40%, or 20% + cancellation insurance (available from our website, a copy of which should be sent with the deposit).

Cancellations, late arrival or earlier departure
(Subject to change in case of new state laws / decrees / regulations dealing with this matter)

In case of cancellation we refer to our cancellation conditions:

Up to 2 months before arrival: cancellation free of charge.
From 2 to 1 month before arrival: the reservation deposit will be frozen for a stay of the same duration within the next 12 months.
From 30 to 15 days before arrival: the reservation deposit (40% of the booking value) will be retained as a cancellation fee.
From 14 to 8 days before arrival: the cancellation fee is 60% of the booking value. Payment has to be made by credit card debit or bank transfer.
From 7 to 0 days before arrival: the cancellation fee is 90% of the booking value. Payment has to be made by credit card charge or bank transfer

In case of delayed arrival or earlier departure, we reserve the right for whichever reason to bill the guest for the booked room from the date of arrival until the date of departure, booked and confirmed with deposit.

Deposit and travel cancellation insurance

Under this → LINK you can make the online payment and take out the travel cancellation insurance in one step.
We recommend that all our guests take out cancellation insurance. This covers all cancellation costs and the deposit/refund already paid will be refunded.

Link only cancellation insurance
Link only Online payment of the deposit

Payment of the bill

Plese settle the bill of your stay within 24 hours after CHECK-IN. Eventual extras must be paid the evening before departure before 8 PM. We accept payments in cash (until 31.12.2022 up to max. Euro 1,999.00. From 01.01.2023 up to max. Euro 4.999,00), VISA (NO business cards) or Mastercard.

Wellness area “Sëurasas“

Access and use of the wellness area is not permitted to minors under the age of 16. Access only with toweling slippers and bathrobe.
Winter: the wellness area is only open at certain times of the day. Earlier access is possible when there is bad weather or on request.
Summer: to use the wellness area during opening hours, please inform the receptionat least one hour before, thank you! In this way the saunas will have reached the desired temperature.

Lift/Elevator

Available for guests and luggage.

Errors excepted. In case of dispute, the relevant court is Bolzano.