info@astorsuites.com +39 0471 795207

GTC of the Astor Suites B&B in Selva Gardena

General terms and conditions for a trouble-free and uncomplicated stay at our B&B in the centre of Selva di Val Gardena

Prices

Price in Euro per person including breakfast. Depending on period and duration, the rates are per day or as package for more nights.
Local tourist tax will be added.
Meals not consumed during the stay will not be subtracted from the bill. This includes also those of the arrival day.


Reduction for the 3rd and 4th bed

 

Single room

Single occupancy supplement for Alpin Suite Dolomites +50%


Not included


Ski equipment deposit

The use of the deposit is free of charge. We are not responsible and insured for any equipment left in the deposit. The room is locked with code.


Bike/Hike Storeroom

The use of the deposit is free of charge. We are not liable and not insured for any equipment left in the deposit. The room is locked with a code.
You are welcome to leave your bike on the balcony in your room. Please note that ruined furniture, floors, carpets, towels etc. will be charged.


Animals

We are sorry to inform you, that during winter season animals are not allowed in the hotel.
During summer we accept animals in some rooms. We ask daily Euro 15,00 to 20,00. Animals don’t have access to the restaurant and wellness area. Damages of any kind will be charged.


Arrival and departure

We kindly request that our guests advise us of their intention to arrive after 7 PM or after the closure of reception 8 PM.


Early Check-in & Late Check-out

Available only upon request:
Early check-in to use the room from the morning of arrival (from 07:30),
Late check-out: departure in the afternoon or evening.
Unless otherwise agreed in writing, we charge the ½ room daily rate. There is no shower facility for those who want to ski/bike/hike on the day of departure.
It’s possible to change oneself and store the luggage in the ski/bike deposit (door locked with a code). There is however no possibility to have a shower.


Rooms and suites

Rooms will be made available from 3 PM on the day of arrival, and on the day of departure rooms and car-parking spaces should be vacated by 10 AM.
All rooms have a bath (some suites) or shower, bidet and WC, hairdryer, balcony, telephone, SAT-TV with radio, Wi-Fi and safe.


Booking

We consider a booking to be definitive only when it is confirmed in writing and accompanied by a deposit of 40%, or 20% + cancellation insurance (available from our website, a copy of which should be sent with the deposit).


Cancellations, late arrival or earlier departure

In case of cancellation of the booking by the guest, the following cancellation conditions will be applied as listed here:

In case of delayed arrival or earlier departure, we reserve the right for whichever reason to bill the guest for the booked room less the meals not consumed from the date of arrival until the date of departure, booked and confirmed with deposit.

We advise all our guests to take out a cancellation insurance. This covers all the cancellation fees.

Errors excepted. In case of dispute, the relevant court is Bolzano.

Deposit

Online payment of the deposit to the Astor Suites B&B →


Payment of the bill

We accept payments in cash (up to Euro 2,999,99), VISA or Mastercard.


Wellness area “Sëurasas“

Access and use of the wellness area is not permitted to minors under the age of 16. Access only with toweling slippers and bathrobe.
Winter: the wellness area is only open at certain times of the day. Earlier access is possible when there is bad weather or on request.
Summer: to use the wellness area during opening hours, please inform the reception already in the morning, thank you!


Lift/Elevator

Available for guests and luggage.